Refund Policy

CustomAtlas sells exact map downloads without an account and credit packs for accounts. Both are one-time digital purchases; there is no recurring subscription. Accountless downloads begin after Stripe confirms payment and are available in the purchasing browser for 24 hours, with up to five downloads. Keep the downloaded file for future use. Purchased credits are delivered to your account.

You may request a full refund within 14 calendar days of purchase when the credits added by that purchase have not been used. We review the account ledger and payment record to confirm eligibility.

A credit is used to pay for a specific digital map configuration. An accountless map purchase is used when its download begins. Delivered digital maps and used credits are generally non-refundable under our voluntary policy, except for materially defective files, unauthorized charges, or refunds required by law. Delivery or use alone does not waive statutory cancellation rights.

If a credit export fails before delivery, the service is designed to return the reserved credits automatically. An accountless purchase can be retried without paying again during its delivery window. If a file remains unavailable or is materially defective, contact support with the map URL, format, and problem so we can replace it, restore credits, refund the purchase, or provide another legally required remedy.

Report duplicate or unauthorized charges promptly. We will investigate with Stripe and refund confirmed duplicate charges or provide the remedy required by law.

Email hi.customatlas@gmail.com from the address on your account or Stripe receipt. Include the purchase date, map or credit pack, Stripe receipt or payment reference, and a short explanation. Do not send full card numbers or sensitive payment credentials.

We aim to respond within 2–3 business days. Approved refunds are sent to the original payment method through Stripe; your bank or card issuer may take additional business days to post them. Refunded credits may be removed from the account balance.

This policy does not limit any non-waivable consumer right. If the law where you live gives you a longer cancellation period, a remedy for non-conforming digital content, or another mandatory protection, that law controls.